Refund policy

For Australian Orders

Thank you for shopping at Mz Ma-Colah, we are thrilled to have you visit our website and shop our unique handbags and accessories. We hope you enjoy shopping with us.

Please note, we do not offer refunds unless items are faulty, only store credits or exchanges.

If you change your mind about your purchase, we will happily exchange full price item(s) within 7 days from the date of purchase or receipt date of delivery by post. We do not offer exchanges on Sale items unless faulty.

If your item is faulty, we will happily exchange with proof of purchase or you can request for store credit. Please notify us within 2 days of delivery and we will cover the return postage cost.

To request an exchange, please notify us by email with your contact details and order number within 2 days of receiving your order. All items eligible for exchange must be in original, unused condition with Mz Ma-Colah labels and tags attached. All exchange item(s) will be thoroughly inspected and we reserve the right to refuse any exchange that is not returned in original condition.

We do not offer refunds on purchased order(s), however you can return an item(s) and receive store credit for your next purchase.

We do not offer partial returns. Items purchased in multi-buy offers must be returned with all items purchased under the offer. 

If the item is out of stock upon purchasing, you may request for the item to be made or we will refund you store credit. Please advise our customer service team by email.

Order cancellation is not accepted after the order has been posted.

For hygiene purposes and your protection, we do not offer exchanges or refunds on earrings & accessories.

All shipping costs associated with returns or exchange of goods are the responsibility of the consumer, unless your item is faulty upon delivery, in which case, you should report to our customer service team within 2 days of delivery.

We suggest shipping your return using a traceable method and ensuring the package since we cannot be held responsible for packages we do not ship ourselves.

Please contact our friendly customer service team by email to arrange your exchange at info@mzmacolah.com

For International Orders

Unfortunately, we do not offer refunds or exchanges for items purchased outside of Australia at this stage. We apologise for the inconvenience as we are working with our postal service on international exchange.

If your item is faulty, please contact our customer service team by email. We will be happy to organise the exchanges of your item at no additional cost.

Please Note: All prices on the site are displayed in Australian Dollars (AUD) and will be charged in AUD. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.